Connect with London's Passionate Sustainable Living Experts

At Ladybug Lane, we believe in genuine connections. Our London-based team of sustainability enthusiasts is here to offer personalized support, expert product guidance, and mindful living advice. We're not just a store; we're your partners in building a more sustainable future. Expect a human touch and a commitment to helping you thrive.

Explore Contact Options
We aim to respond to all inquiries within 24-48 hours with personalized attention.
Cheerful Ladybug Lane team members working collaboratively in a bright, modern London office
Our dedicated team, ready to assist you on your sustainable living journey.

Reach Us Your Way: Multiple Contact Options

We understand that everyone has a preferred communication style. That's why Ladybug Lane offers several convenient ways to get in touch with our team, ensuring your questions are answered and your needs are met efficiently.

Phone Support

For immediate assistance with urgent inquiries or order-related questions.

020 7946 0456

Mon-Fri, 9:00 AM - 5:00 PM GMT

Email Support

For detailed inquiries, feedback, or non-urgent communication. We typically respond within 24 hours.

contact@ladylbuglane.co.uk

Expect a comprehensive reply soon.

Live Chat

Get real-time answers to quick questions during business hours. Look for the chat icon at the bottom right of your screen.

Available Mon-Fri, 9:30 AM - 4:30 PM GMT

Contact Form

Fill out our structured form for any type of inquiry. Helps us route your request to the right expert quickly.

Submit an Inquiry

Social Media

Join our vibrant community! For quick questions and community engagement, find us on social media.

Visit Our London Sustainable Living Hub

Experience Ladybug Lane firsthand! Our London office isn't just a workspace; it's a hub for sustainable living where you can explore products, meet our team, and discuss your eco-friendly aspirations.

Map showing Ladybug Lane's London office location at 75 Regent's Canal Road, highlighted for easy navigation
Our conveniently located office near Regent's Canal, accessible by public transport.

Our London Address:

75 Regent's Canal Road,
Unit 3B,
London, Greater London,
N1 6EL, UK

Easily accessible via public transport (nearby tube and bus stations) and with limited on-street parking options. We encourage sustainable travel methods!

Visit Hours & Appointments:

  • Showroom Visits: By appointment only, Mon-Fri, 10:00 AM - 4:00 PM
  • Team Meetings: Schedule in advance for collaborations or detailed consultations.
  • We offer a comfortable space to view our curated selection and discuss your needs.

Specialized Support for Every Need

To ensure you receive the most accurate and efficient assistance, we've categorized our support channels. Choose the option that best suits your inquiry, and we'll connect you with the right Ladybug Lane expert.

Product Inquiries

Have questions about our eco-friendly home goods, fashion, or crafts? Need personalized recommendations? Our product specialists are here to help.

Ask About Products

Order Support

For tracking orders, modifying shipments, delivery assistance, or resolving any issues with your recent purchase.

Track My Order

Sustainability Consulting

Looking for expert advice on transitioning to a greener lifestyle or sustainable home transformations? Book a free consultation.

Consult an Expert

Corporate Partnerships

For bulk orders, business sustainability solutions, or potential collaborations, our partnerships team is eager to engage.

Partner with Us

Media & Press

Journalists, bloggers, and media professionals can reach out here for interview requests, brand information, or press kits.

Press Inquiries

General Feedback

Your thoughts help us grow! Share your general feedback, suggestions, or ideas for improving Ladybug Lane.

Provide Feedback

Our Customer Service Promise

At Ladybug Lane, we're dedicated to more than just eco-friendly products; we're committed to providing an exceptional and genuinely caring customer experience. Your satisfaction is our priority, and our promise reflects our thoughtful, authentic approach.

24-48 Hour Response

We guarantee a thoughtful, personalized response to all inquiries within 1-2 business days, often sooner.

Personalized Attention

Interact directly with our sustainability experts who are truly passionate about helping you achieve your goals.

Satisfaction Follow-Up

We don't just answer; we ensure your issue is resolved and that you're completely satisfied with the outcome.

Problem Resolution

Facing a challenge? Our team is empowered to find effective solutions and escalate when necessary for optimal results.

Continuous Improvement

Your feedback is invaluable. We actively integrate it to continually enhance our service and your Ladybug Lane experience.

Genuine Care

Beyond policies, we offer genuine empathy and support, treating every customer with respect and care.

Quick Answers: Frequently Asked Questions

Before reaching out, you might find the perfect answer in our FAQs. We've compiled common questions to get you the information you need, fast.

Once your order is dispatched, you'll receive a confirmation email with a tracking number and a link to the courier's website. You can also log into your Ladybug Lane account to view your order history and tracking information directly.

We offer a 30-day return and exchange policy for most items in their original, unused condition. Certain exceptions may apply for hygiene or custom items. Please visit our detailed Returns Policy page for full terms and instructions.

Yes, we do! Ladybug Lane provides free, personalized sustainability consultations. Our experts can guide you through eco-friendly product choices and lifestyle changes to transform your home. Book your session via our website or by contacting our team.

We're always looking to expand our curated selection of ethical and sustainable products. Please visit our 'Corporate Partnerships' section or email us at contact@ladylbuglane.co.uk with details about your brand and products. We review all submissions carefully.

Ladybug Lane accepts all major credit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. Our checkout process is secured with SSL encryption, ensuring your personal and payment information is protected at all times.

Yes, we proudly deliver across all of London and throughout the UK. Shipping costs vary based on order size and delivery speed. You can calculate precise shipping costs at checkout before finalizing your purchase. Free standard shipping is available for orders over £75.

Joining the Ladybug Lane community is easy! Simply sign up for our newsletter to receive exclusive content, early access to new products, workshop announcements, and special offers. You can also join our online forum to connect with like-minded individuals.